Frequently Asked Questions

Register with your name and phone number, then pick a doctor, date, and time slot. You'll get instant confirmation. If online payment isn't set up yet, you can pay at the clinic instead.

Homeopathic treatment depends on understanding your full pattern of symptoms, not just the main complaint — physical, mental, and lifestyle details all matter. The case-taking form captures this before your appointment so Dr. Priyanka can spend your actual consultation time on discussion and judgment, not writing everything down from scratch. You can choose 'Basic', 'Complete', or 'I'll explain in person' depending on how much time you have.

Yes — every section auto-saves as you go. You can close the browser and pick up right where you left off from your dashboard's 'Continue my case' link.

No. Those sections are clearly marked optional and can be skipped without blocking your submission — but the more detail you're comfortable sharing, the more useful your case is for individualized care.

No. AI tools on this platform only help Dr. Priyanka organize and review your case faster — summarizing what you've shared, and cross-referencing classical repertories as a research aid. Every AI output is clearly labelled 'unverified' and reviewed by the doctor. You never see AI-generated remedy suggestions, and AI never makes the final treatment decision — only Dr. Priyanka does.

The platform automatically scans for signs of a medical emergency (like severe chest pain or breathing difficulty) as you submit your case. If anything matches, you're immediately shown a page advising you to seek urgent conventional medical care — this isn't a diagnosis, just a safety precaution, and it's never delayed waiting for the doctor to review your case first.

No — homeopathy here is offered as complementary care. Don't stop or change any conventional medication without talking to the doctor who prescribed it. HaayuCare doesn't replace emergency or necessary conventional medical treatment.

Follow-ups use a shorter form — how you've responded since your last visit, any new symptoms, and side effects — instead of the full case-taking wizard. Dr. Priyanka reviews this alongside your prior visit before deciding how to continue your care.

Yes — from your patient dashboard, go to 'Your Data & Privacy' to download everything you've shared, or request account deletion. Deletion requests are reviewed by an admin rather than instant, since medical records sometimes need to be retained for a period even after a request.

Only you, your assigned doctor, and (for non-clinical details like billing/appointments) clinic staff. Reception staff cannot see your case-taking answers, doctor's notes, or any mental/sexual-health sections.